POSITION PURPOSE:
The Inside Sales Engineer - Engineered System Specialist (ESS) maintains and develops existing customer relationships through quality service and support of their needs.
JOB RESPONSIBILITES
- Generate comprehensive customer quotes for multiple products that we represent.
- Prepare detailed submittals per company standard guidelines.
- Download and print plot drawings, specifications, schedules, and details as it relates to project quotations.
- Process stock and factory orders for customers and/or Outside Sales Representatives
- Answer phone calls, emails, and send requests to customers relating to: quotes, order processing and tracking, freight claims, product availability, and field service or warranty issues
- Manage/Coordinate project using the project management system.
- Ensure desired level of profitability is obtained by consistently following the pricing structure and following established sales processes.
- Maintain knowledge of HVAC fundamentals and product lines, staying informed of new products, and utilizing opportunities to further educate self, co-workers, and customers.
- Fulfill customer product and service needs by utilizing product knowledge and soliciting help from other team members and other internal resources.
JOB REQUIREMENTS
- Demonstrate ability to multitask with effective organizational skills, prioritize workload, and strong attention to detail.
- Bachelor’s degree in Mechanical / Industrial Engineering, Physics or Math is preferred. Associate’s degree in Pre-Engineering or HVAC or equivalent HVAC experience will also be considered.
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Energetic with a positive attitude that is conscientious, enthusiastic, articulate, and possesses a professional attitude to handle a fast-paced work environment.
- Perform quality work and meet deadlines without direct supervision.
- Interact professionally with other employees, customers, and suppliers.
- Work effectively as a team member
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Able to follow established sales guidelines and procedures.
- Must demonstrate Core Values: driven and self-motivated, can-do attitude, team player, customer driven, do what’s right and accountable.
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